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Fabric on Sale Tiered Pricing Fast Shipping Blog - Behind the Seams
 Home / Frequently Asked Questions

Frequenty Asked Questions




Can I visit your shop?

While we’d love for the chance to meet our customers, we don’t have a physical brick and mortar shop where we could receive walk-in visitors.



What size cuts do you offer?

In addition to Pre-Cut Bundles in Kits, customers can purchase yardage in increments of an 1/8 yd, beginning at cuts that are a minimum of a half yard.


What forms of payment do you accept?

Customers are welcome to pay with Visa, Mastercard, American Express, Discover or Paypal


Do you offer swatches?

No not at this time. We understand that ordering fabric online can be tricky and are happy to help with color matching and advice. Please email us!


Do you offer gift certificates?

Most definitely, you can’t beat the gift of creativity! You’ll find the option to purchase a gift certificate here.


Will my fabric arrive in continuous lengths?

If for any reason our inventory for a certain print is spread across one or more pieces, we will always contact the customer prior to shipping. The only exception to this is if a customer orders more than 15 yds of a single design. Fabric is typically rolled onto bolts in 15 yd lengths so that will be the maximum continuous length we can offer.


Can you hold off shipping my order until other fabrics become available?

While we understand the logistics of trying to minimize the number of orders placed by maximizing each shipment, regretfully we can’t offer to hold orders as we’d quickly have piles of fabric everywhere! We have neither the space nor the manpower to accomodate this request I’m afraid. We do offer the capability for customers to enter their email address to be notified of the future availability of any out of stock item.


How will I know when my order has been received and/or shipped?

Upon placing an order with us you will receive confirmation email with your invoice. You will receive a subsequent email when your order has been shipped via our shipping provider, USPS.


Once shipped, how can I track my package?

Upon shipment we will provide you with a shipment confirmation number via email. For all domestic orders, that number includes tracking and delivery confirmation. For international orders, tracking and delivery confirmation is available on Priority Boxes but not on First Class or Priority Mailing Envelopes. For guaranteed delivery, please select a box as we will not be able to offer status updates on the envelopes once they leave the US sorting facility here in the States. Please be aware that packages can become delayed in transit. For time sensitive needs we do offer an Express Shipping option for Domestic and International orders where tracking and delivery confirmation is included.


Do you accept returns?

We take great care to select the most beautifully composed fabrics collections on the market and strive to provide you with an excellent shopping experience where you are left feeling happy and inspired to create with your amazing bundle of fabric. If for any reason you are not thrilled with your purchase you are welcome to return the fabric to us and we will send a refund for the cost of the fabric less a 20% re-stocking fee upon its return. Other than our Pre-Cuts, we ask that the fabric be regularly priced and a minimum of 1 yd.


What are your regular shipping days?

We ship Monday through Friday, per the USPS Postal Holiday Schedule.


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